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Shop NowWe have three posts available
Digital Fundraising Officer, Information Officer and Frontline Services Officer
Frontline Services Officer
Are you passionate about protecting older people from harm and ensuring their voices are heard?
As a Frontline Services Officer (Helpline), you will be the first point of contact for older people at risk, offering practical advice, emotional support, and life-changing safeguarding interventions. You will listen with empathy, respond to complex and often urgent situations, and help connect people to the right services at the right time.
This role is central to our mission of creating safer ageing for all. You’ll help raise awareness of abuse against older people, support victims/survivors through difficult decisions, and work alongside local authorities, healthcare providers, and other agencies. If you care deeply about dignity, justice, and empowering older people to live free from fear, we’d love to hear from you.
Location: Office based – Sudbury, Suffolk, CO10 7GB
Salary: £24,050.00 PA
Hours: Full-time - Monday to Friday 9-5, 35 hours a week
Contract – one-year fixed term initially
Please see full job description here
To apply please send your CV and covering letter to recruitment@wearehourglass.org
Interviews will be held on a rolling basis.
Digital Fundraising Officer
Salary - £24,838 - £28,016 (depending on experience)
Based in our office in Sudbury, Suffolk
We are looking for a digitally-savvy, creative and data-driven Digital Fundraising Officer to help drive income and supporter engagement across all digital channels. This is a new and exciting role within our growing fundraising and income generation.
The full job description and further details is available here
To apply please submit your CV and cover letter to recruitment@wearehourglass.org.
Interviews will place on a rolling basis and the charity reserves the right to close the application process before the end date if a suitable candidate is found.
Information Officer
Full time – 35 hours a week, Monday to Friday 9-5
Remote
£24,838.00 PA
1 year contract initially
Are you passionate about using data to drive social change? Do you want to play a key role in supporting the our efforts to end the abuse of older people and promote safer ageing?
We’re looking for a dedicated Information Officer to join our team and lead on collecting, managing, and presenting key impact data across all areas of our charity’s work.
As part of the Policy Unit, you will:
Oversee the collation and presentation of impact data across all service entry points.
Maintain and regularly update our Knowledge Bank – the UK’s first online information hub focused entirely on the abuse of older people and safer ageing.
Work closely with operational teams to ensure data from the Helpline, Knowledge Bank, Instant Messenger, SMS, and Chatbot is accurate and report-ready.
Enhance the quality and integrity of our data for both frontline service and policy reporting, supporting communication with internal and external stakeholders.
Analyse and interpret policy-related data, including types of abuse and demographic trends, contributing to one of the UK’s largest non-governmental data sets on the abuse of older people.
This is an exciting opportunity to shape the way critical information is used to inform policy, improve services, and build a Safer Ageing Society.
Please see full job description here
To apply, please send a covering letter and CV to recruitment@wearehourglass.org
Interviews to be held on a rolling basis.
