Recruitment

We are currently recruiting:

 

Frontline Services Officer (Helpline), Wales

 

The Frontline Services Officer (Helpline) will be the first point of contact for older people at risk of harm, their families, and professionals seeking support. They will provide crisis intervention, safeguarding guidance, and practical support while ensuring high-quality signposting and referrals.

 

This role offers the opportunity to be part of a supportive team dedicated to making a difference to the lives of older people. Providing high-quality support through the Hourglass Helpline and onboarding service users into our frontline services, there will also be opportunities to represent Hourglass at community events, awareness activities and local engagement opportunities across Wales.

 

Location: Wales, remote working
Duration:  1 year initially - subject to funding
Salary: £26,072.00 per annum (35 hour per week)
Hours of work: 35 hours (Monday to Friday, 9am – 5pm) 
Reports to: Frontline Services Lead

 

Click here for a full Job description

Send a cover letter and your CV to recruitment@wearehourglass.org

Interviews to be held on a rolling basis.

 

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Frontline Services Officer (Helpline)

 

The Frontline Services Officer (Helpline) will be the first point of contact for older people at risk of harm, their families, and professionals seeking support. They will provide crisis intervention, safeguarding guidance, and practical support while ensuring high-quality signposting and referrals.

 

This role offers the opportunity to be part of a supportive team dedicated to making a difference to the lives of older people. Providing high-quality support through the Hourglass Helpline and onboarding service users into our frontline services, there will also be opportunities to represent Hourglass at community events, awareness activities and local engagement opportunities across the UK.

 

Location: Remote working in UK
Duration:  1 year initially - subject to funding
Salary: £13,036.00 per annum (FTE £26,072)
Hours of work: 17.5 hours (Tuesday 9-5, Wed 9-5, Thurs 9-12:30) 
Reports to: Frontline Services Lead

 

Click here for a full Job description

Send a cover letter and your CV to recruitment@wearehourglass.org

Interviews to be held on a rolling basis.

 

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Communications & Press Officer 

 

The Communications and Press Officer plays an important role in raising awareness of Hourglass’ mission, services, policy asks and impact. The postholder will help shape how the organisation presents itself publicly, ensuring that the abuse of older people is communicated with clarity, authority and sensitivity.

 

This role combines media relations, press handling, content development and public affairs support. The postholder will respond to media requests, identify opportunities to secure positive coverage, assess the news value of research findings and government policy or framework documents, and work closely with senior colleagues to turn complex evidence and policy issues into clear, compelling communications.

 

Location: The role will be based in the Sudbury, Suffolk office
Duration: 1 year initially - subject to funding
Salary: £26,351 per annum
Hours of work: 35 hours per week Monday - Friday (with some occasional out-of-hours duties)
Reports to: Director of Policy (Deputy CEO) & CEO

 

Click here for a full Job description

Send a cover letter and your CV to recruitment@wearehourglass.org

Interviews to be held on a rolling basis.