Recruitment

We are currently recruiting:

Frontline Services Officer (Helpline), Wales

The Frontline Services Officer (Helpline) will be the first point of contact for older people at risk of harm, their families, and professionals seeking support. They will provide crisis intervention, safeguarding guidance, and practical support while ensuring high-quality signposting and referrals.

This role offers the opportunity to be part of a supportive team dedicated to making a difference to the lives of older people. Providing high-quality support through the Hourglass Helpline and onboarding service users into our frontline services, there will also be opportunities to represent Hourglass at community events, awareness activities and local engagement opportunities across Wales.

Location: Wales, remote working
Duration:  1 year initially - subject to funding
Salary: £26,072.00 per annum (35 hour per week)
Hours of work: 35 hours (Monday to Friday, 9am – 5pm) 
Reports to: Frontline Services Lead

Click here for a full Job description

Send a cover letter and your CV to recruitment@wearehourglass.org

Interviews to be held on a rolling basis.