Helpline Services

hourglass safer ageing stopping abuse helpline

Hourglass Helpline Services

You can access our services via phone, text, instant messenger (online chat), or email.


Our confidential services provide information and support to:


Any older person who is experiencing or at risk of any kind of harm, abuse or exploitation


Anyone concerned about an older person e.g. family, friends, neighbours, carers, health professionals etc


Professionals and practitioners working with older people.


We also provide information and advice relating to safer ageing and prevention of abuse, neglect and exploitation.



Our helpline services provide information around safer ageing as well as the types of harm and abuse including:



Financial (including scams)

Psychological (including Coercive Control)

Sexual abuse



Abuse, harm  or exploitation can happen anywhere:


At home, whether at the hands of a partner, other family member, or those in paid employment


In hospital


In a residential home, care home or other care setting.



Phone: 0808 808 8141

Available 9am to 5pm, Monday to Friday


Text: 07860 052906

Available 9am to 5pm, Monday to Friday

Find out more here



Available 9am to 5pm, Monday to Friday


Online Chat:

Available 9am to 5pm, Monday to Friday

Just look for the icon on your screen