Text us

Text us: 07860 052906

If you, or someone you know is experiencing, or at risk of, abuse or neglect, or if you need information around any aspect of safer ageing, you can contact Hourglass for confidential advice and emotional support via text.

Texts to this number within the UK are free. Outside the UK text messages will be charged at their standard international rate which will differ depending on location and service charges of your phone provider.

Available 9am to 5pm, Monday to Friday

You can send us a text at any time but responses will only be sent between 9am and 5pm. During operating hours, you should expect a response from one of our helpline information officers within one hour, but at busy times this could take longer. 

You will receive an automated message in the first instance which will provide you with a link to the page on our website which explains how your information will be used and stored. 

 Your number remains confidential to our service.

Our text number will appear on your bill and in your phone records but will not be identified as Hourglass.