Online chat

If you, or someone you know is experiencing, or at risk of, abuse or neglect, or if you need information around any aspect of safer ageing, you can contact Hourglass for confidential advice and emotional support using our online chat service.


You access the online chat using this icon that is on your screen:

You can chat with one of our helpline information officers using the live system between the hours of 9am and 5pm. Outside of the operating hours you are able to complete a webform. You should expect a response on the next working day but at busy times this could take longer.


Calling card

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